Return Policy

Return Policy

At Silvera47, we want you to be fully satisfied with your purchase. If for any reason you're not happy with your order, we're here to help. Please review the details of our return and refund policy below.

1. Eligibility for Returns

To be eligible for a return, your item must meet the following criteria:

• Condition: The item must be unused, unworn, and in the same condition that you received it. It must also be in its original packaging with all tags and labels intact.

• Time Frame: Returns must be initiated within 30 days from the date of delivery. After 30 days, we cannot accept any returns.

• Proof of Purchase: A valid receipt or proof of purchase is required to process a return.

2. Non-Returnable Items

Certain items are non-returnable, including but not limited to:

• Gift cards
• Sale or discounted items (unless they arrive damaged or defective)
• Customized or personalized products

3. Damaged or Defective Items

If you receive an item that is damaged or defective, please contact us immediately at [support@silvera47.com] with your order number and photos of the damage. We will gladly offer a replacement or full refund, including shipping costs, for any damaged or defective products.

4. Return Process

To initiate a return, follow these steps:

1. Contact Us: Email us at [support@silvera47.com] with your order number and reason for the return. We will provide you with return instructions and a return authorization code.

2. Package the Item: Securely package the item in its original packaging. Be sure to include all parts and accessories.

3. Ship the Return: Ship the item back to us using the shipping carrier of your choice. Customers are responsible for paying the return shipping costs, except in the case of damaged or defective items.

5. Refunds

Once we receive and inspect your return, we will notify you via email. If your return is approved, your refund will be processed, and a credit will automatically be applied to your original payment method within 7–10 business days.

Partial Refunds
In certain situations, only partial refunds may be granted (if applicable), such as for items that are returned in a used or damaged condition.

6. Late or Missing Refunds

If you haven’t received your refund within 10 business days, please first check with your bank or credit card provider, as processing times may vary. If you’ve done this and still have not received your refund, please contact us at [support@silvera47.com].

7. Exchanges

We only replace items if they are defective or damaged. If you need to exchange an item for the same product, email us at [support@silvera47.com] for further instructions.

8. Shipping Costs

• Return Shipping: Customers are responsible for paying the return shipping costs, except when returning items due to damage or defects. We recommend using a trackable shipping service or purchasing shipping insurance for high-value items, as we are not responsible for lost or stolen returns.

• Original Shipping Costs: Original shipping costs are non-refundable, except in the case of damaged or defective items.

9. International Returns

If you are located outside the United States and wish to return an item, please contact us at [support@silvera47.com] for further assistance. International customers are responsible for return shipping fees, and any duties or taxes are non-refundable.

10. Contact Information

If you have any questions about our return policy or need assistance with a return, feel free to contact us:

Email: [support@silvera47.com]